Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern every quotation, order, shipment and business relationship between UnitedSpices.in ("Company," "we," "our," or "us") and any buyer, importer, distributor or business partner ("Buyer," "you," or "your") who purchases spices or related products from us as a bulk export customer.

By submitting an enquiry, requesting a quotation, placing an order, or otherwise engaging our services, you accept and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not place an order or use our services.

These Terms apply to business-to-business (B2B) export transactions. They should be read alongside our Privacy Policy, which explains how we collect and use business and website information.

2. Definitions

• "Products" means whole spices, ground spices, seeds and spice blends listed on our product catalogue and any custom blend or private-label item agreed in writing.
• "Order" means a written purchase order or accepted quotation confirmed by both parties, whether by email, signed proforma invoice, or purchase order document.
• "Incoterms" means the International Commercial Terms published by the International Chamber of Commerce, as amended from time to time, that define the point at which risk and cost transfer from seller to buyer.
• "CoA" means the Certificate of Analysis issued for a specific batch, detailing the actual laboratory test results for that consignment.
• "Force Majeure Event" means any circumstance beyond a party's reasonable control that prevents or delays performance of these Terms.

3. Products, Quotations & Orders

All product descriptions, images and specifications published on our website are indicative and subject to natural variation typical of agricultural commodities (colour, moisture, particle size and similar attributes may vary marginally between harvest seasons and batches).

A quotation issued in response to a quote request is valid for the period stated on the quotation (typically 7–15 days) and is subject to product availability at the time of order confirmation. An Order is deemed confirmed only when we issue a written order acknowledgment or proforma invoice and, where applicable, receive the agreed advance payment.

We reserve the right to decline any order at our discretion, including where the requested quantity exceeds available stock, where the shipping destination is subject to export restrictions, or where advance payment terms are not met.

4. Pricing, Taxes & Payment

Prices quoted are in the currency stated on the quotation (typically USD or INR) and are valid only for the specific quantity, packaging, grade and Incoterm specified. Prices exclude any import duties, taxes, levies or clearance charges applicable in the destination country, which remain the Buyer's responsibility unless otherwise agreed in writing (for example, under DDP terms).

Standard payment terms are 30–50% advance via bank transfer (T/T) with the balance payable against shipping documents, unless alternative terms (Letter of Credit, documentary collection, or open account for established buyers) have been agreed in writing. Goods remain the property of UnitedSpices.in until payment in full has been received.

Bank charges on international transfers are borne by the remitting party unless otherwise agreed. Payments received in a currency other than that quoted will be converted at the prevailing exchange rate on the date of receipt, and any shortfall must be settled by the Buyer.

5. Shipping, Delivery & Incoterms

We ship under FOB, CIF, CFR and EXW terms as standard, with DDP available on request for select destinations — see our bulk order shipping details for a full explanation of each Incoterm we support. The applicable Incoterm and the corresponding point of risk transfer are stated on every order confirmation.

Estimated shipment and delivery dates provided at the time of quotation or order confirmation are best-faith estimates based on production schedules, port availability and shipping line capacity, and do not constitute a guaranteed delivery date unless expressly agreed in writing. We are not liable for delays caused by carriers, customs authorities, port congestion, or other circumstances outside our direct control.

Risk in the goods passes to the Buyer at the point defined by the applicable Incoterm. The Buyer is responsible for arranging import clearance, cargo insurance (where not covered by the Incoterm) and onward transport from the destination port unless otherwise agreed.

6. Quality Assurance & Certificate of Analysis

Every export batch is tested at an independent, NABL-accredited third-party laboratory before dispatch, and a Certificate of Analysis is issued and shared with the Buyer as part of the standard export documentation package. Our facility and processes are covered by the certifications listed on our website, including FSSAI registration and applicable ISO, Organic, Halal and Kosher certifications where relevant to the specific product ordered.

Products are supplied in accordance with the grade, specification and quality parameters confirmed in writing at the time of order. Any specification not explicitly confirmed in writing is supplied to our standard commercial export grade for that product.

7. Claims, Returns & Cancellations

Any claim relating to quality, quantity or condition of goods on arrival must be submitted in writing within 7 days of container arrival at the destination port, accompanied by photographic evidence, an independent surveyor's or inspection report where available, and the original Certificate of Analysis for the batch in question. Claims submitted after this period, or without supporting documentation, cannot be considered.

Verified claims are resolved, at our discretion, by way of replacement of the affected quantity, a credit note against a future order, or a partial refund proportionate to the confirmed deficiency. We do not accept liability for deterioration caused by improper storage, handling or transport after risk has passed to the Buyer.

Order cancellations requested before production or procurement has commenced are generally accepted without penalty. Once a batch has entered processing, packing or has been booked for shipment, cancellation may attract a charge to cover costs already incurred. For full details, please contact our export team as early as possible if a cancellation becomes necessary.

8. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from a Force Majeure Event, including but not limited to natural disasters, extreme weather, fire, flood, pandemic, war, civil unrest, strikes, port closures, government restrictions, export or import bans, or disruption to shipping lines and global logistics networks.

The affected party will notify the other as soon as reasonably practicable, and both parties will work in good faith to agree a revised timeline. If a Force Majeure Event continues for more than 60 days, either party may terminate the affected order without further liability, other than settlement of amounts already due for goods produced or shipped.

9. Intellectual Property

All content on this website — including text, images, logos, product photography and page design — is the property of UnitedSpices.in or its licensors and may not be reproduced, copied or used for commercial purposes without prior written consent.

Where we produce private-label or custom-branded packaging on a Buyer's instruction, any trademark, logo or artwork supplied by the Buyer remains the Buyer's property, and the Buyer warrants that it holds all necessary rights to that artwork and indemnifies us against any third-party intellectual property claim arising from its use.

10. Liability & Disclaimers

While we take extensive care in sourcing, processing and testing every batch, spices are natural agricultural products and minor variation in colour, aroma or moisture between batches is normal and does not, by itself, constitute a quality defect.

To the maximum extent permitted by applicable law, our total liability arising out of or in connection with any order shall not exceed the invoice value of the goods giving rise to the claim. We shall not be liable for any indirect, incidental or consequential loss, including loss of profit, loss of business or reputational damage, arising from the supply or use of our products.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded under applicable Indian law.

11. Export Compliance

All exports are carried out in accordance with applicable Indian export laws and regulations, including Spices Board of India registration requirements, FSSAI export documentation norms, and customs and foreign trade policy requirements in force at the time of shipment.

The Buyer is responsible for ensuring that the import of the goods into the destination country complies with all applicable local laws, sanctions, tariffs and import licensing requirements. We reserve the right to decline or suspend any order where we reasonably believe the transaction may violate applicable trade sanctions or export control regulations.

12. Confidentiality

Commercial terms, pricing, specifications and any proprietary information exchanged between the parties in connection with an order shall be treated as confidential and shall not be disclosed to third parties, except where required for order fulfilment (such as sharing shipping details with a freight forwarder) or where disclosure is required by law or regulatory authority.

13. Termination

Either party may terminate an ongoing business relationship or a standing supply arrangement by giving 30 days' written notice, without prejudice to any orders already confirmed and in production or transit at the time of notice, which shall be completed under the terms in force at the time of confirmation. We reserve the right to suspend or terminate a business relationship immediately in the event of a material breach of these Terms, including non-payment.

14. Governing Law & Dispute Resolution

These Terms and all transactions with UnitedSpices.in are governed by the laws of India. The parties will first attempt to resolve any dispute amicably through good-faith negotiation, and failing that, through mediation.

15. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our business practices, product range or applicable law. The updated Terms take effect from the date of posting on this page, and the "Last Updated" date at the top of this page will be revised accordingly. Continued use of our website or placement of a new order after an update constitutes acceptance of the revised Terms; the Terms in force at the time an order was confirmed will continue to govern that specific order.

16. Contact Us

If you have questions about these Terms and Conditions, or about an existing or upcoming order, please contact our export team:

UnitedSpices.in
2/514 D, Pollachi Main Road,
Coimbatore – 641050,
Tamil Nadu, India

Email: sales@unitedspices.in
Phone: +91 95855 30094

We aim to respond to all queries regarding these Terms within 2–3 business days.

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